Category Archives: Business Consultancy

Practical business help and support

Customer Care.

Poor customer care can have a debilitating effect on a business. Research suggests that the average person who has a bad experience with a business tells at least nine other people about it, and that 13% of dissatisfied companies relate … Continue reading

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Business Plans – Do I really need one?

Any business, whether it is just starting out or is considering the next stage in its development, will need a business plan. A business plan serves several important purposes. Perhaps the most obvious is to help raise funding. A business … Continue reading

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2016 – Start as you mean to go on.

2016 – Start as you mean to go on. For a sales and marketing strategy to be effective, whatever the size of the business, it is important to work to a plan. The purpose of a sales plan is to … Continue reading

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Understanding your Customers

With the customer increasingly becoming the driving force in all areas of business, companies must make sure they understand their customers and what they want. Most commentators agree that the principal purchasing factor for customers is ‘best value for the … Continue reading

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Can’t get the staff !

Can’t get the staff? Research has shown that many small and medium-sized businesses are finding they cannot recruit the managers they need. The two most common reasons given are lack of suitable skills and inability to match the remuneration packages … Continue reading

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Talk to your Staff

Your staff are your key business asset. They know your business, and can highlight practical issues that arise on a day-to-day basis, helping systems to become more efficient and cost-effective, and identifying opportunities for generating new business. Involving them in … Continue reading

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New Staff Induction

Recruiting new staff takes up precious time and resources, so once you have found the right person for the job make sure you allocate sufficient time and resources to induct them properly. If you do not, you risk losing the … Continue reading

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